9 relationship building tips…

9 relationship building tips:

“It’s all about building the relationships that create trust. It’s not rocket science but most managers don’t do it. They don’t take the time to do it.” (The Front-Line Leader, by Chris Van Gorder, CEO of Scripps Health.)

  1. Don’t act superior. Take care of the people who take care of others.
  2. Dress like a person. In general, wear what employees wear.
  3. Do their job. Once a month spend a day on the front-line.
  4. Answer every email from an employee.
  5. Go to the gemba (the real place). Van Gorder spends 20% of his time walking around.
  6. Have no secrets.
  7. Support employees every way you can.
  8. Swear off layoffs.
  9. Give clear responsibilities and let employees know they’re accountable.

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